Refund policy

At Scentè Maison, every fragrance is carefully inspected, securely packaged, and quality-checked before it leaves our hands. Because fragrances are personal-use and hygiene-sensitive products, we maintain the following return and refund policy to protect both our customers and the quality of our products.

Returns

We accept return requests within 7 days of delivery, provided that the product meets all of the following conditions:

  • The fragrance is unused and unopened
  • The product remains in its original packaging
  • The product is undamaged and in resalable condition
  • All original packaging, seals, and included items are intact

For hygiene, safety, and quality reasons, opened, used, sprayed, or tested fragrances cannot be returned or exchanged.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos and/or video of the outer package
  • Clear photos and/or video of the product received
  • A brief description of the issue

Our team will review the information provided. If the issue is confirmed to have occurred during fulfillment, packaging, or delivery, we may offer a replacement or refund, depending on the circumstances and availability.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the outcome of your return request.

If your refund is approved, the amount will be processed through the original payment method, where available, or through another suitable payment method mutually agreed upon with the customer.

Original delivery charges are non-refundable, unless the return is the result of an error made by Scentè Maison or an incorrect/defective product was sent.

Please note that the time required for a refund to appear in your account may vary depending on your bank, payment provider, or financial institution.

Return Shipping

For approved returns due to a customer-requested return, the applicable return shipping costs may be the responsibility of the customer.

If the return is due to a damaged, defective, or incorrect product caused by Scentè Maison, we will determine the appropriate return or replacement arrangements after reviewing the claim.

Important Notes

  • Please do not send a product back without contacting us and receiving return instructions.
  • Returns that do not meet the conditions outlined in this policy may be declined.
  • Scentè Maison reserves the right to refuse a return, exchange, or refund where the product has been opened, used, sprayed, damaged after delivery, or otherwise fails to meet the eligibility requirements.
  • Refunds and replacements are subject to inspection and approval.
  • This policy does not affect any mandatory consumer rights that may apply under applicable law.

Need Assistance?

For questions or assistance regarding a return, damaged order, or refund, please contact us through our Contact Us page.

Scentè Maison
House of Fragrance