Privacy policy

Last updated: August 17, 2026

At Scentè Maison, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By using the Scentè Maison website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with Scentè Maison:

Personal Information

  • Full name
  • Email address
  • Phone or WhatsApp number
  • Billing and shipping address
  • Country and city
  • Order and purchase information
  • Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment providers. Scentè Maison does not necessarily store your complete credit/debit card or banking information on our servers. Payment information may be collected and processed directly by the applicable payment provider according to its own privacy policy.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Website activity and interactions
  • Approximate location
  • Referral sources
  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm purchases and payments
  • Communicate with you about your orders
  • Provide customer support
  • Respond to inquiries and requests
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Detect and prevent fraud, abuse, and unauthorized activity
  • Maintain website security
  • Send promotional or marketing communications where permitted and where you have provided appropriate consent
  • Comply with applicable legal and regulatory requirements

3. Cookies and Tracking Technologies

Scentè Maison may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

  • Remember shopping preferences
  • Keep products in your shopping cart
  • Improve website performance
  • Understand website traffic and usage
  • Provide relevant marketing and advertising

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

4. Sharing Your Information

We do not sell your personal information as a business practice.

We may share information with trusted third parties when necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • E-commerce and website service providers
  • Website analytics and security providers
  • Marketing and advertising service providers
  • Customer-support providers
  • Professional advisers
  • Government authorities or law-enforcement agencies when legally required

These service providers may only receive information reasonably necessary to perform their services.

5. International Customers

Scentè Maison is intended to serve customers internationally. Depending on where you live and where our service providers operate, your personal information may be transferred to, stored in, or processed in countries other than your own.

By using our website and providing your information, you acknowledge that such transfers may occur, subject to applicable privacy and data-protection requirements.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions and provide our services
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud and abuse
  • Meet legal, accounting, tax, and regulatory obligations

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on your country or region, you may have rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your data is used

Some rights may be subject to legal limitations or exceptions.

To make a privacy-related request, contact us using the information provided in the Contact Us section below.

9. Marketing Communications

If you subscribe to our marketing communications, we may send you information about new fragrances, launches, offers, promotions, campaigns, and other Scentè Maison updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

Transactional communications, such as order confirmations and important service messages, may still be sent when necessary.

10. Third-Party Websites

Our website may contain links to third-party websites, services, social-media platforms, or payment providers.

Scentè Maison is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

11. Children’s Privacy

Our website is not intended for children who are below the minimum age permitted to use online services under applicable law.

We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact Scentè Maison through the contact information provided on our website.

Scentè Maison
House of Fragrance

Website: scentemaison.com
WhatsApp: [+92 337 3819721]

By using the Scentè Maison website, you acknowledge that you have read and understood this Privacy Policy.